Frequently Asked Questions
BOOKINGS
Q: What areas do you cover and do you charge for delivery?
A: We are based in Epsom and cover all of Surrey and surrounding areas.
If your event is over 10 miles from Epsom we will add a small charge for delivery.
Q: What do you need to know when I enquire?
A: As much information as possible. Date, Venue, colours and ideas of designs. Please Contact us either by our social media pages or our contact form on our website.
Q: When do I need to book?
A: We recommend you book at least 4 weeks in advance to avoid disappointment.
Q: If I want to book with you do you need a deposit?
A: Yes! We requirer a 50% non refundable deposit to secure your date. If this is not paid on the day you receive your invoice your date is not booked or guaranteed.
Q: How do I pay?
A: Bank transfers for all payments. The deposit needs to be paid on the day you receive your invoice to secure your date.
The outstanding balance is to be paid 2 days before your set up. We will always send out a gentle reminder for your outstanding payment.
Q: What is your cancellation and refund policy?
A: When booking we require a 50% non-refundable deposit, if you wish to cancel you will forfeit your deposit. If we can move you booking to another date then we are happy to discuss this with you, but please be aware that if your balloon design changes your final invoice may differ from your original price.
SET UPS
Q: How long does it take to set up a balloon installations?
A: It depends on the size of your set up. If you have a small set up this could take up to 2 hours, for larger ones up to 3 hours.
Q: Do I have to be there when you set up?
A: No. We liaise with the events team at your chosen venue and organise everything from set up times to collections so you have nothing to worry about.
Q: How long will the balloon display last?
A: Good question! Although we use the best quality latex balloons this doesn't prevent the odd one or two popping, remember balloons have a mind of their own.
We do what we can to take precautions to protect the balloons to make sure they last for your event. When we have left the venue we do not accept any liability for any damage caused to the display.
Q: What happens to the balloons when you collect?
A: We pop all the balloons and dispose of them in the correct way. If a customer wishes to take them home that is absolutely fine, all we ask is that when you have finished with them please dispose of them properly.
Q: Are we allowed to take home any flowers or accessories that or on our display?
A: Unfortunately not. These do not belong to you, you have just hired them. When we set up we make a note of all the artificial flowers we use and if any are damaged, lost, misused or stolen then you as the client will be liable for this and will occur a lost/damage fee.
Q: Do you just hire out 4ft illuminated number lights?
A: No, we can hire out number lights and illuminated letters, subject to availability.
We always test and check the lights over before any set up to make sure all in working order and in good condition. When we leave then venue these become your responsibility and if they are damage or misuse in any way you as the client will be liable for this and will occur a lost/damaged/misused fee.
Q: Do you do anything else other than balloons and lights?
A: Yes, please feel free to ask when you enquire.